this policy describes how we treat personal information we collect both online and offline. this includes on our official websites (janoschmoldau.com + janoschmoldaustore.com) and embedded social media plugins/widgets on our sites. it also includes our po box office (janosch moldau records/labels po box 1105, 89201 neu-ulm/germany) or in phone or email interactions you have with us. if you live outside the united states please keep in mind that both sites are hosted in the united states.
media temple (mt) 6060 center drive, 5th floor, los angeles, ca 90045 (janoschmoldaustore.com)
virb 6060 center drive, 5th floor los angeles, ca 90045 (janoschmoldau.com)
WE COLLECT THE FOLLOWING INFORMATION FROM AND ABOUT YOU.
contact information: for example, we might collect your name and street address. we might also collect your phone number or email.
payment and billing information: for example, we collect your payment information and zip code when you buy a ticket or other merchandise items. all information that janosch moldau labels collects will remain confidential and will in no circumstances (except in two cases see below: >WE MAY ONLY SHARE INFORMATION WITH THIRD PARTIES IN THESE TWO LIMITED CASES!) be passed on to a third-party. all credit card information is stored securely within paypal and janosch moldau labels cannot access this information. we offer the security of paypal + payment in advance option (via bank transfer) as our only available payment systems at this time(!)
information you post: for example, we collect information you post in a public space on our website. we also get information you post on a third-party social media site if we have plugins/widgets from these sites installed on our sites.
other information: if you use our website, we may collect information about the browser you're using. we might look at what site you came from, or what site you visit when you leave us. we may collect information about your location, including your precise location. we may collect your device's unique identifier. we might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
WE COLLECT INFORMATION IN DIFFERENT WAYS.
we get information directly from you. for example, if you register for a promotion or buy tickets and music merchandise. we also collect information if you post a comment on our websites or ask us a question by email or by using our contact form.
we collect information from you passively. we use tracking tools like browser cookies. to learn more about these tools and to control them, (please see below>YOU CAN CONTROL TRACKING TOOLS). we also collect information from our mobile app. (at the moment we do not run a janosch moldau mobile musician app. if we launch this service we will let you know and if you sign up for our mobile app you will receive push notifications on upcoming events/shows and album release information)
we may get information about you from third parties. for example, if you use an integrated social media feature on our websites or mobile applications. the third-party social media site will give us certain information about you. this could include your name and email address. your activities on our sites and apps may be posted to the social media platforms.
WE USE INFORMATION AS DISCLOSED AND DESCRIBED HERE.
we use information to respond to your requests or questions. for example, we might use your information to confirm your registration for an event or contest. you may give us your friend's information, for example, via our referral service (this service is not launched at the moment) to tell a friend about our website or to purchase a gift card. we will only use your friend's information to provide services you requested. your friend may contact us at mail(at)janoschmoldaurecords(dot)co(dot)uk to ask us to delete their information.
we may use your information to make our website and products better.
we use information for security purposes. we may use information to protect our company, our customers, or our websites.
we use information for marketing purposes but only(!) if you subscribe to our mailing list/newsletter. for example, we might send you information about special promotions or offers. we might also tell you about new features or products. these offers are all our own offers/products.
we may also use push notifications on our mobile app (not launched yet). we may use push notifications and your location information on our mobile apps to send you alerts regarding the latest janosch moldau news and events (not launched yet).
we use information to send you transactional communications. for example, we might send you emails about your account or a ticket/merchandise/fanclub purchase. we might also contact you about this policy or our website terms.
we use information as otherwise permitted by law or as we may notify you.
we keep personal information as long as it is necessary or relevant for our business. we also keep information to resolve disputes, enforce our agreements and as otherwise required by law.
WE MAY ONLY SHARE INFORMATION WITH THIRD PARTIES IN THESE TWO LIMITED CASES!
we will share information with third parties who perform services on our behalf. for example, we share information with worldwide parcel delivery sevices (we work with dhl, and ups) who help us manage our shipping/tracking registration business process and who fulfill your purchases. some parcel delivery sevices may be located outside of the united states.
we may share information if we think we have to in order to comply with the law or to protect ourselves. for example, we will share information to respond to a court order or subpoena. we may also share it if a government agency or investigatory body requests. or, we might also share information when we are investigating potential fraud. this might include fraud we think has happened during a promotion.
YOU HAVE CERTAIN CHOICES ABOUT HOW WE USE YOUR INFORMATION.
you can totally opt out of receiving our marketing/newsletter emails. to stop receiving our promotional emails, you can click the 'unsubscribe' link in any promotional message you get from us. also your device settings should provide you with instructions on how to turn off push notifications. it may take about ten days to process your request. don't worry! even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. for example, we may still contact you about your orders.
you can modify information you have given us. to correct or delete information or update account settings, log into your account and follow the instructions. we make changes as soon as we can. this information may stay in our backup files. if we cannot make the changes you want, we will let you know and explain why. if you contact us requesting access to your information, we will respond within 30 days.
you can control tools on your mobile devices. for example, you can turn off the GPS locator or push notifications on your phone. each push notification has an "unsubscribe" link.
THESE SITES AND APPS ARE NOT INTENDED FOR CHILDREN.
our sites and apps are meant for adults. we do not knowingly collect personally identifiable information from children under 13. if you are a parent or legal guardian and think your child under 13 has given us information, you can email us: mail(at)janoschmoldaurecords(dot)co(dot)uk you can also write to us at the address listed in our contact section. please mark your inquiries "COPPA information request."
parents, you can also learn more about how to protect children's privacy online here:
WE USE STANDARD SECURITY MEASURES.
we have security measures in place to protect your information. the standard security measures we use will depend on the type of information collected. however, the internet is not 100% secure. we cannot promise that your use of our sites will be completely safe. we encourage you to use caution when using the internet. this includes not sharing your passwords. if you think that an unauthorized account has been created using your name, contact us at: mail(at)janoschmoldaurecords(dot)co(dot)uk
WE STORE INFORMATION BOTH IN AND OUTSIDE OF THE UNITED STATES.
if you live outside of the united states, you understand and agree that we may transfer your information to the united states. this site is subject to u.s. laws, which may not afford the same level of protection of those in your country.
WE MAY LINK TO THIRD PARTY SITES OR SERVICES WE DON'T CONTROL.
FEEL FREE TO CONTACT US IF YOU HAVE MORE QUESTIONS.
if you have any questions about this policy or other privacy concerns, you can email us at: schindler(at)janoschmoldaurecords(dot)co(dot)uk please do not include your credit card number or other sensitive information in your email.
WHAT WE WILL DO IF THERE IS AN UPDATE TO THIS POLICY.
from time to time we may change our privacy practices. we will notify you of any material changes to this policy as required by law. we will also post an updated copy on our website. please check our site periodically for updates.
we use common tracking technologies.
we or our providers/hosters use several common tracking tools. these may include browser cookies and similar technologies. we use these tools: to store your password if you are registered on our sites.
YOU CAN CONTROL TRACKING TOOLS.
your browser may give you the ability to control cookies. how you do so depends on the type of cookie. certain browsers can be set to reject browser cookies. to control flash cookies, please read here: https://www.macromedia.com/sup... why? because flash cookies cannot be controlled through your common browser settings.
if you block cookies on your browser, certain features on our sites may not work.
/// 1st june 2018 ///