upon making a decision to purchase an item/s from janosch moldau labels please read the whole description, check all measurements and review all images. every item is described as accurately as possible and should provide you with a good idea of its features and details.
janosch moldau labels reserves the right to cease your order at any time, with acceptable reason. if a product is bought at the same time by several different customers the product will go to the customer that payment has been received first from.
returns are available on all full priced items. if you would like to return your purchase, please contact us within 3 days of receiving your item and you will be sent an email containing instructions on returning the item/garment. items must be sent via trackable delivery within 3 days to be eligible for a return. the returned items must be in their original condition and not worn/used. following this the money will be refunded via paypal. this will not include postage costs, packaging costs or duty paid for the original item. we will not accept returns after the 3rd day of the item being delivered. since we can track delivery on all items, delivery date will be determined by our mail carrier. to request a return, please email us at firstname.lastname@example.org stating the full reason.
if you order products from janosch moldau labels for delivery outside the uk and germany, they may be subject to import duties and taxes at your destination. janosch moldau labels is not responsible for the payment of any such import duties and taxes, the responsibility falls under the customer. please be aware that we have no control over these charges and cannot predict their amount. your local customs office will have more information. janosch moldau labels is not liable for any breach of laws and regulations of the country were the products are being sent.
all prices on the online store are quoted in EUR. we offer the security of paypal + payment in advance option (via bank transfer) as our only available payment systems at this time. Once you go to check out via paypal, it is up to you to choose what currency you pay in. paypal will then make an automatic conversion for you. prices are not negotiable. we reserve the right to change any price at any time. the price that the item is quoted at, at the time of check out, is the price you will be charged.
as soon as an order is made it will be sent within 1-3 days as soon as payment has cleared. all parcels are sent with a tracking service and also must be signed for upon delivery for the protection of the customer and janosch moldau labels. the tracking number will be provided to the customer via email upon request.
if the order exceeds € 500 the postage is free.
1-3 working days
europe and the rest of the world
4-8 working days
for customers within germany all postage is € 5,-
europe postage € 8,-
countries that constitute europe are:
albania, andorra, armenia, austria (EU), azerbaijan, azores (EU), balearic islands (EU), belarus, belgium (EU), bosnia herzegovina, bulgaria (EU), canary islands, corsica (EU), croatia, cyprus (EU), czech republic (EU), denmark (EU), estonia (EU), faroe islands, finland (EU), france (EU), georgia, gibraltar (EU), greece (EU), greenland, hungary (EU), iceland, irish republic (EU), italy (EU), kazakhstan, kosovo, kyrgyzstan, latvia (EU), liechtenstein, lithuania (EU), luxembourg (EU), macedonia, madeira (EU), malta (EU), moldova, monaco (EU), montenegro, netherlands (EU), norway, poland (EU), portugal (EU), romania (EU), russia, san marino, serbia, slovakia (EU), slovenia (EU), spain (EU), sweden (EU), switzerland, tajikistan, turkey, turkmenistan, united kingdom (EU), ukraine, uzbekistan, vatican city state.
rest of the world all postage is € 12,-
FULLY/DETAILED TERMS AND CONDITIONS
/// 1st june 2018 ///